Main Appliance & Remote Collector FAQ

This page answers frequently asked questions about downloading, updating, and managing the Device42 Main Appliance (MA) and Remote Collector (RC).

Download Files

Go to https://www.device42.com/update/ to download the latest Main Appliance (MA) or Remote Collector (RC). Enter your email address and Device42 will send you the file along with release notes and next steps.

RC and MA Version Compatibility

You must be on the immediately prior Main Appliance release before downloading the latest RC update. For example, if the latest MA version is 17.07.00, you cannot download RC release 17.07.02 until you have upgraded to MA 17.07.00.

Download the RC Before Installing the Newest MA

If you attempt to download the RC before installing the latest MA, the download will stop and prompt you to upgrade the MA first.

Install an Older RC Update on a Newer MA Version

This will fail — the installer will prompt you to download the correct version.

Update Remote Collectors with an MA Update

When you download an MA update, it will also update your Remote Collectors to the latest version.

Upgrade from an Older MA Version

Use the Device42 update page to select the upgrade package for your current MA version. If your MA is behind the current major version, install the intermediate update identified on that page first. You may then need a second update to reach the current minor or patch release.

If your current version is older than the cutoff shown on the update page, contact Device42 Support for upgrade assistance. See Updating Device42 for the complete procedure.

Update Remote Collectors on the Latest MA Release

Push the update via the Appliance Manager once you have the upgrade file. For step-by-step instructions, see the Device42 FAQs.

Configure the Remote Collector Proxy

The proxy configured on the MA is also used by the Remote Collector. You can view and edit the inherited proxy settings from the RC view and edit page.