Zendesk Integration
Device42-Zendesk Integration
With the Device42 - Zendesk integration, you'll benefit from the ability to:
- Attach any part of your auto-discovered IT infrastructure within Device42 - including devices, racks, parts, and PDUs - directly to your Zendesk tickets
- View details like device type, device service level, and serial numbers stored within Device42 directly within Zendesk
- Click links integrated into Zendesk that jump you directly to the relevant IT infrastructure CI details page in Device42
- Customize ZenDesk by adding your autodiscovered Device42 infrastructure items as columns in your ZenDesk custom views!
Pre-Requisite: Configure Device42 for ZenDesk integration
- To begin, open ZenDesk and head to "Settings" via the "Gear" icon on the left side of the ZenDesk interface, and then choose the "API" item from the list on the left. Enable "Token Access" via the slider if it's not already enabled, and generate a new API access token via the "+" button, and name it "Device42 Integration". Copy this token value and save it! Note per ZenDesk instructions, when authenticating with Toekn Access, add
/token
to the end of your username! - Next, enable the ZenDesk integration from within Device42. Log in to your Device42 instance and from the Device42 main menu, head to Tools -> Integrations -> External Integrations. Add a new integration for type: "ZenDesk", and paste in the token you copied from the previous step:
- Save the new ZenDesk integration settings & write down the "Verification token" Device42 generates:
Head to the "Installing the ZenDesk add-on section" below to continue installing the ZenDesk connector.
Installing the Device42 add-on for ZenDesk
To begin installing the Device42-Zendesk integration, head to the ZenDesk marketplace.
If you are having trouble with the link, You might need to sign in to your Zendesk account [if you aren't already signed in]. Next, click the gear icon (lower left), then click the “Marketplace” link. Search for “Device42 for Zendesk” to locate the integration add-on.